Auxilium: Assistance Desk for Freelancers, Small Company Owners & Envato Market Authors

< h2 id =" item-description __ easy-to-use-support-desk-for-freelancers-envato-market-authors-and-small" > Easy to utilize Support Desk for Freelancers, Envato Market Authors, and Small Company Owners. Auxilium is an assistance desk application created with ease of usage in mind. By utilizing it you can lessen your support personnel problem by fifty per cent due to its robust performances. Discover what separates the Auxilium from the crowd listed below.

Notification

15$ Early Riser Discount for all buyers. So, Hurryup do not miss out the sale.

Demonstration Gain access to

https://demo.auxiliumdesk.app/

Admin Credentials

User ID: [email protected]!.?.! Password: admin Client Credentials User ID: [email protected]!.?.! Password: client Envato API Combination Video Demonstration< h3 id=" item-description __ here-are-some-of-the-features-provided-by-auxilium-that-differentiate-it-from" >

Here are some of the functions provided by
Auxilium that separate it from the crowd. Full combination with Envato OAuth:- Consumers won’t need to provide their purchase code by hand if they log in through Envato OAuth. It will be automatically fetched and verified when they submit a new ticket.

< img src=" https://demo.auxiliumdesk.app/includes/envatoLogin.gif" alt= "Auxilium: Support Desk for Freelancers, Small Business Owners & Envato Market Authors -1 "/ > Purchase Code recognition utilizing Envato API:- Purchase Code supplied by your consumer will be

automatically validated. They will get a suitable mistake if there is an issue confirming the purchase code or their assistance period was expired. The support duration will be program in your time-zone, not in Envato time-zone.< img src =" https://demo.auxiliumdesk.app/includes/Supported.png" alt =" Auxilium: Support Desk for Freelancers, Small Business

Owners & Envato Market Authors- 2

“/ > Click on this link for Video Preview Expired Purchase Code:- If purchase code ended or not valid then portal will not permit to produce a ticket.

Click Here for Video Preview Import your Envato Products as Category automatically:- Auxilium can fetch all items you offer on Envato market using Envato API and add them as categories in support desk

. This way you won’t need to add your products one

by one.< img src =" https://demo.auxiliumdesk.app/includes/categoryImport.png" alt=" Auxilium: Assistance Desk for Freelancers, Small Business Owners & Envato Market Authors- 4″/ > Click Here for Video Sneak peek Overall control over Categories:- If you sell items beyond Envato market and do not want

to utilize Purchase Code recognition then you can turn it off for specific category. Articles and Open Tickets to supply support for repeating concerns:- You can add often asked questions as Articles to lower the assistance staff burden. You can likewise mark the ticket as public so the other clients can see it. Clients will see associated articles and open tickets when they try to submit a new ticket. Articles you write can also be utilized as a canned response for assistance ticket replies.

< img src =" https://demo.auxiliumdesk.app/includes/knowledgeCorner.gif "alt =" Auxilium: Assistance Desk for Freelancers, Small Business Owners & Envato Market Authors -5"/ > Ability to include support representatives: -You can add all your assistance staff as assistance agents. You can also designate a specific classification to particular agents, that method they will just see tickets, posts and client details for

their assigned categories.< img src=" https://demo.auxiliumdesk.app/includes/assignAgent.gif "alt=" Auxilium: Assistance Desk for Freelancers, Small Business Owners & Envato Market Authors- 6"/ > Canned Action:- Canned actions are templates that streamline dealing with repeated concerns. Every representative can utilize article to accelerate the response

time.< img src=" https://demo.auxiliumdesk.app/includes/canned-Response-Optimise.gif" alt=" Auxilium: Support Desk for Freelancers, Small Company Owners & Envato Market Authors- 7"/ > Vehicle close Tickets:- You can set some particular days in settings. If nobody (agent or customer) replied in ticket till some specific days then the ticket

will be car close. Ticket closing notification:- You can handle ticket closing notification straight from portal. So, If you do not want to inform the clients while closing ticket by hand or immediately the system will not send closing alert mail to client.

Verify Customer Email Id:- Using verify client email id indicates each client needs to validate their e-mail id while registering using our confirmation link in their e-mail. But you can switch off this feature that client can straight sign up without confirming their email id.

Customizable:- You will get the complete source code with your purchase. You can personalize it any way you like. Auxilium provides assistance for header and footer personalization out of the box so you won’t have to modify a single line of code to rebrand it for your business. You can also modify Personal privacy Policy, T&C and About us pages straight from your assistance desk admin panel.

FREQUENTLY ASKED QUESTION

< h3 id =" item-description __ can-i-use-this-system-if-i-m-not-an-envato-author" > Can I utilize this system if I’m not

an Envato Author? Yes, You can utilize this software if you are not an author/seller on Envato. It is designed for both Envato Authors and Non-Authors. As an Envato Author, you will get the benefit of Envato features like Automatic Purchase Code Verification, Envato OAuth and Automatic import items as classifications performance. There will be other OAuth assistance (Google, Facebook, Twitter etc) readily available on Auxilium Desk.

All Envato associated features are not present by default. They are added by the system automatically when you enter your Envato API keys in settings.

So buttons like ‘Import from Envato’ on the Categories page, ‘Login Utilizing Envato’ on index and login page, Request purchase code and Supported section in ticket page are only offered when you have actually gotten in Envato API keys in settings.

Assistance

Please send us your presale questions, after sales support inquiries, customization requests or any other questions by means of item assistance section from here.

Modification Log

Variation 2.0: 30-Jan-2020

Code Optimization for clean coding & faster response
Bug Repairs
Improve the security.

Version 1.1: 31-July-2019

Include auto close ticket after some days
Choice for notifying consumer while closing the tickets
Manage your own holiday auto-reply from a portal
Add the last reply by in tickets page
Choice to validate all clients email id or not
Boost the security for client and representative login And fixed some security concerns for consumer and agent login.
Show Envato assistance expire date at your time-zone.

Version 1.0.2: 22-Jun-2019

Upgraded installation Script to support STRICT_TRANS_TABLES sql mode.
repaired an issue in conversation page
Improve behaviour in classification page while updating the non-envato classification.

Version 1.0.1: 25-May-2019

Now Sorting need to work properly for Time in all data-tables.
Simplified Control Panel Graph.
Now Datatable grouping should work properly.
Now Request Purchase code choice won’t show up for non-envato classifications.
Now tickets data-table will reveal last updated date instead of created date.
Now About Us, Privacy and T&C pages will be concealed when these fields are empty in settings.

Source